General terms and conditions of sale

Les présentes conditions de vente sont conclues d’une part par la société TERRAJADE dont le siège social est situé à 15, Lourme de Noyal 35550 Sixt sur Aff, immatriculée au Registre de la chambre des métiers et de l’artisanat d’Ille-et-Vilaine sous le numéro 84098109600018 ci-après dénommée “TERRAJADE” et gérant le site www.terrajade.fr et, d’autre part, par toute personne physique ou morale souhaitant procéder à un achat via le site internet  www.terrajade.com dénommée ci-après.

Article 1. Object

These terms of sale are intended to define the contractual relationship between TERRAJADE and the buyer and the conditions applicable to any purchase made through the website www.terrajade.com. The acquisition of a product through this site implies unreserved acceptance by the buyer of these conditions of sale which the buyer acknowledges having read prior to his order. Before any transaction, the buyer declares on the one hand that the purchase of products on the site www.terrajade.fr is not directly related to his professional activity and is limited to a strictly personal use and on the other hand to have the full legal capacity, allowing him to commit himself under these general conditions of sale.

TERRAJADE reserves the right to modify these terms and conditions of sale at any time conditions of sale at any time, in order to comply with any new regulation or in order to to improve the use of its site. Therefore, the conditions applicable will be those in force at the date of the order by the buyer.

Article 2. Products

The products offered are those listed on the site www.terrajade.fr of the company TERRAJADE, these handmade products are unique pieces. Therefore, there is only one copy of each product. Each product is presented on the website in the form of a description of its dimensions. The photographs are as accurate as possible but are not binding on the Seller. The weight indicated on the product description page is not the weight of the product itself but the weight of the product with its packaging.

Article 3. Rates

The prices shown on the product sheets of the Internet catalog are prices in Euros (€) including all taxes (TTC). As TERRAJADE is an individual "micro-enterprise" and does not exceed the annual turnover limit of 91,000€, VAT is not applied. The TERRAJADE company reserves the right to change its prices at any time, it being understood, however, that the price listed in the catalog on the day of the order will be the only one applicable to the Purchaser. The prices indicated do not include delivery charges, which are invoiced in addition to the price of the products purchased according to the total amount of the order.

Article 4. Order and payment terms

The TERRAJADE company offers the Purchaser the possibility of ordering and paying for products in several stages, with 3 payment options to choose from:

- Payment by check :

The Buyer selects the products he wishes to order in the "basket", completes his name, first name and his delivery address. Then, the shipping costs are calculated and submitted to the Buyer. Then, the Buyer chooses the payment method of his choice: "Payment by check". Finally, the last step proposes to him to check all the information, to take knowledge and to accept the present general conditions of sale by notching the corresponding box, then invites him to validate his order by clicking on the button "Order". This last click constitutes the final conclusion of the contract.

Upon validation, the Purchaser receives an order form confirming the registration of his order. In order to finalize his payment and trigger the processing of his order, the buyer must print this order form, along with his check made payable to TERRAJADE at the following address 15, Lourme de Noyal 35550 Sixt sur Aff, FRANCE. No cash payment should be sent. Upon receipt of the check, and the cashing of the check, the order will be processed and the buyer will be informed by e-mail. The company TERRAJADE will ship the products at the earliest 2 working days after receipt of the check for the order, subject to provisions.

- Payment by bank transfer :

The Buyer selects the products he wishes to order in the "basket", completes his name, first name and his delivery address. Then, the shipping costs are calculated and submitted to the Buyer. Then, the Buyer chooses the method of payment of his choice: "Payment by bank transfer". Finally, the last step proposes to him to check all the information, to take knowledge and to accept the present general conditions of sale by notching the corresponding box, then invites him to validate his order by clicking on the button "Order". This last click constitutes the final conclusion of the contract.

Upon validation, the Purchaser receives an order form confirming the registration of his order. In order to finalize payment and trigger the processing of the order, the Purchaser must contact his bank to make the transfer corresponding to the amount of his order to the bank account of TERRAJADE, whose details are provided to the Purchaser. Upon receipt of the transfer, the order will be processed and the Purchaser will be informed by e-mail. TERRAJADE will ship the products at the earliest 2 working days after receipt of the transfer corresponding to the order, subject to provisions.

- Secure payment by Paypal or credit card (via the PAYPAL system):

The Buyer selects the products he wishes to order in the "basket", completes his name, first name and his delivery address. Then, the shipping costs are calculated and submitted to the Buyer. Then, the Buyer chooses the payment method of his choice: "Payment by Paypal". The next step proposes to him to check all the information, to take knowledge and to accept the present general conditions of sale by notching the corresponding box, then invites him to validate his order by clicking on the button "Order". Finally, the Buyer is redirected to the PAYPAL secure interface in order to safely enter his Paypal account or personal credit card references. If the payment is accepted, the order is recorded and the contract is definitively formed.

The payment by Paypal account or by credit card is irrevocable. In case of fraudulent use of the latter, the Buyer may demand the cancellation of the payment by card, the sums paid will then be credited back or returned. The responsibility of the bank card holder is not engaged if the disputed payment has been proven to have been made fraudulently, at a distance, without physical use of the card. To obtain reimbursement of the fraudulent debit and any bank charges that the transaction may have generated, the cardholder must dispute the debit in writing with his or her bank within 70 days of the transaction, or even 120 days if the contract binding him or her to the bank so provides. The amounts debited will be reimbursed by the bank within a maximum of one month after receipt of the Cardholder's written objection. The holder will not be charged for the return of the sums.

Confirmation

The confirmation of an order implies acceptance of these terms of sale, the recognition of having perfect knowledge of them and the waiver of its own conditions of purchase. All the data provided and the recorded confirmation will be worth proof of the transaction. If the Purchaser has an e-mail address and if he/she has entered it on the order form. The company TERRAJADE will send him by e-mail confirmation of the registration of his order.

If the Purchaser wishes to contact the company TERRAJADE. He may do so either by mail at the following address TERRAJADE, 15, Lourme de Noyal 35550 Sixt sur Aff; or by e-mail to the following address: terrajade@free.fr.

Article 5. Reservation of ownership

The company TERRAJADE retains full ownership of the products sold until full payment sold until full payment is received.

Article 6. Withdrawal

Due to the fact that the products sold are very fragile products to be transported and unique pieces, no return can be accepted. If a real problem appears. An agreement may be reached with the TERRAJADE company and in all cases the return costs will be charged to the Purchaser.

Article 7. Delivery

Deliveries are made to the address indicated on the order form, which can only be in the agreed geographical area. We will consider 3 possible forms of delivery:

Via Colissimo

  • Orders made with a choice of delivery by La Poste via COLISSIMO, is a delivery service with tracking, to the whole world. Delivery times are given as an indication only; if they exceed thirty days from the order, the sales contract may be terminated and the Purchaser reimbursed. The company TERRAJADE may provide the Purchaser by e-mail the tracking number of his package. The Purchaser is delivered to his home by his letter carrier. In case of absence of the Buyer, he will receive a notice of passage of his factor. This allows him to withdraw the ordered products at the nearest post office, during a period indicated by the postal services. The risks associated with transport are the responsibility of the Purchaser from the moment the items leave the premises of the company TERRAJADE. The Purchaser is required to verify in the presence of the employee of the Post Office or the deliveryman, the condition of the packaging of the goods and its contents upon delivery. In case of damage during transport, any reservation must be made with the carrier within three days of delivery.

Via Relais colis

  • The orders made with a choice of delivery by Relais colis, delivery service with follow-up, are only available towards metropolitan France. Delivery times are given as an indication only; if they exceed thirty days from the order, the sales contract may be terminated and the Purchaser refunded. The company TERRAJADE may provide the Purchaser by e-mail the tracking number of his package. The Purchaser is delivered to the parcel relay of his choice made when ordering. He will be notified by e-mail or SMS following the information provided at the time of order. The Buyer has 14 calendar days to retrieve the package in the relay package. In case of non-recovery of the package within this period, it will be returned to the relay package sender. The risks associated with transport are the responsibility of the Purchaser from the moment the items leave the premises of the company TERRAJADE. The Purchaser is required to check the condition of the packaging of the goods and its contents upon receipt in the presence of the parcel service employee. In case of damage during transport, any reservation must be made with the parcel shop within three days of delivery.

Via Mondial relay

Les commandes effectuées avec un choix de livraison par mondial relay, service de livraison avec suivi, sont uniquement disponibles vers la France métropolitaine, l’Espagne, le Portugal, l’Allemagne, la Belgique, les Pays Bas, le Luxembourg, l’Italie et l’Autriche. Les délais de livraison ne sont donnés qu’à titre indicatif ; si ceux-ci dépassent trente jours à compter de la commande,  le contrat de vente pourra être résilié et l’Acheteur remboursé. La société TERRAJADE pourra fournir par e-mail à l’Acheteur le numéro de suivi de son colis. L’Acheteur est livré au relais colis de son choix effectué lors de la commande. Il sera prévenu par e-mail ou par sms suite aux informations indiquées lors de la commande. L’Acheteur a 14 jours calendaires pour récupérer le colis dans le relais colis. En cas de non récupération du colis dans ce délai, celui-ci sera renvoyé dans le relais colis expéditeur. Les risques liés au transport sont à la charge de l’acquéreur à compter du moment où les articles quittent les locaux de la société TERRAJADE. L’Acheteur est tenu de vérifier en présence du préposé du relais colis, l’état de l’emballage de la marchandise et son contenu à la réception. En cas de dommage pendant le transport, toute réserve doit être effectuée auprès du relais colis dans un délai de trois jours à compter de la livraison.

Hand delivery

  • Orders made with a choice of hand delivery, is a delivery service only available to metropolitan France. The company TERRAJADE will decide on the confirmation of the choice of this method of delivery. The Purchaser must indicate at the time of his order where he wishes to collect his order. (at the home of the company TERRAJADE or at a place where the company TERRAJADE is present during an event).

Article 8. Responsibility

The company TERRAJADE, in the process of distance selling, is bound only by an obligation of means. It cannot be held liable for any damage resulting from the use of the Internet network. Damage such as loss of data, intrusion, viruses, disruption of service, or other unintended problems.

Article 9. Intellectual property

All the elements of the site www.terrajade.fr are and remain the exclusive intellectual property of the TERRAJADE company. No one is authorized to to reproduce, exploit, or use for any purpose whatsoever, even partially even partially, of the elements of the site whether in the form of photo, logo visual or text.

Article 10. Personal data

The company TERRAJADE undertakes to preserve the confidentiality of information provided by the Purchaser. Information that he/she may be required to transmit for the use of certain services. Any information concerning him is subject to the provisions of Law No. 78-17 of 6 January 1978. As such, the user has a right to access, modify and delete information about him. He can make a request at any time by mail to the following address TERRAJADE, 15, Lourme de Noyal 35550 Sixt sur Aff, France. Or by e-mail to the address: terrajade@free.fr

Article 11. Settlement of disputes

The present conditions of remote sale are subjected to the French law. For all disputes or litigation, the competent court will be that of RENNES.